Effective Date: 24th February 2025
At Filters and Fountains, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website, products, or services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: This includes your name, address, email address, phone number, and other details you provide to us directly.
Transactional Information: This includes details related to purchases, orders, and transactions you make with us.
Usage Data: We collect data on how you use our website or services, including IP addresses, browser type, operating system, and pages visited.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect data on your interactions with our website.
2. How We Use Your Information
We use the information we collect to:
Process and fulfil your orders or service requests.
Communicate with you about your orders, account, or our products and services.
Improve and personalize your experience with our website.
Comply with legal requirements, respond to legal requests, and protect our rights and property.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your data with third-party service providers who assist in operating our business (e.g., payment processors, shipping companies).
Legal Compliance: We may disclose your information if required by law or to comply with legal obligations, respond to government requests, or protect our rights.
Business Transfers: In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new owners.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Rights
As a resident of New Zealand, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: If you believe the personal information we hold is incorrect, you have the right to request a correction.
Erasure: In certain situations, you may request that we delete your personal information.
Objection: You have the right to object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at 0800 500 545.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings, but please note that some website features may not work as expected if cookies are disabled.
7. Third-Party Websites
Our website may contain links to third-party websites. These third-party sites are not operated by us, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Filters & Fountains
101 Onehunga Mall, Onehunga, Auckland 1061
0800 500 545
sales@filtersandfountains.co.nz
